Member area

Members open it with “My account” on the club website. It uses the club’s colour and has five tabs at the bottom, under the thumb: “Home”, “Schedule”, “Bookings”, “Memberships” and “Profile”. If the club has two website languages, a language switch sits at the top.

A member signs in with the email they gave the club and a password. Someone who signed up on the club website set a password in the sign-up form: after the form, a link goes to their email, and opening it confirms the email and goes straight to the member area. Until the email is confirmed, the password doesn’t sign in, and the sign-in page offers to send the email again. Someone who bought a membership on the website set a password at checkout. Everyone else — for example, members the club added itself — creates one by email:

1. 1On the sign-in page, press “No password yet, or forgot it?”.
2. 2Enter the email the club has and press “Send link”.
3. 3Open the email and follow the link. It works once and expires in 60 minutes.
4. 4Enter a new password twice and press “Save and sign in”.

• “Entry code”: a QR code with the digits under it. The member shows it at the front desk, where it is scanned.
• “Next booking” and the current membership, with links to all bookings and memberships.
• A membership “Awaiting payment” has a “Pay now” button: it starts as soon as it is paid.
• Members with online branch access get an “Online” card; everyone gets “Payments and receipts”.

• “Schedule” shows two weeks as a strip of days. Each class shows spots left or “Full” and a “Book” button.
• When a class is full and the club keeps a waitlist, the button becomes “Join the waitlist”. If a spot opens close to the start, the member gets a message saying until when it is held and confirms the booking at the club; if they don’t in time, the spot goes to the next person.
• “Cancel booking” follows the club’s cancellation rules, and after cancelling the member sees what was refunded under them.
• “Bookings” lists “Upcoming”, “Event tickets”, “Waitlist” and “Past”. Each ticket shows its code, and “Show QR codes” opens the tickets with QR codes for the door. For online live sessions, “Join” appears on the “Online” page 15 minutes before the start.

• Each membership shows its status, validity and classes left. “Buy another” leads to the plans on the website, the same purchase as the first time.
• The “Auto-renewal” block shows the next charge date and amount and the saved card. The card can be removed or changed. Removing it also deletes any card the member saved earlier, so automatic charges stop completely: a membership is charged automatically again only after the member agrees to recurring charges for it once more when paying. Until then, renewals are paid by hand with “Pay for renewal”.
• “Stop auto-renewal” needs no permission from the club: the membership stays valid until its end date with no further charges, and “Resume auto-renewal” undoes it.
• “Pause membership” with “Pause from” and “Resume on” dates and “Cancel now” appear only if the club allows them. A later “Pause from” schedules the pause ahead: until then the card shows “Pause scheduled”, “Cancel pause” removes it, and the member gets a message when it starts. During a pause entry is closed, the end date moves by the paused days and “Resume now” ends the pause early.
• Before stopping a gym membership, the member may see an offer to stay online and can give a reason for leaving.

“Payments and receipts” lists every payment, online or at the club, with its amount and status. “Receipt” opens a page with the seller’s details, the payment number, date and method, and a “Print” button. After an online payment the member also gets an email confirmation.

If the club has issued invoices to the member, they are listed above the payments under “Invoices” with the number, date, due date, status and total. “Download PDF” opens the same invoice the club sends by email.

• “Personal details”: first name, last name and phone. The email is the sign-in, so only the club can change it.
• “Change password” signs the member out on other devices. “Time zone” sets how session times are shown, “Interface language” switches the language, and “Sign out” ends the session.
• Members of an online branch open “Online”: it shows “My live sessions”, “Recordings”, “Posts” and “My challenges” for the branches they have access to.