Online club and online branch

An online branch is one more branch of the club, just without an address. Its schedule, plans, coaches and revenue use the same screens as a gym. Run it on its own as an online club, or next to a gym, where a gym plan can include its live sessions.

It lives in “Online” in the admin menu, on the tabs “Today”, “Cohorts”, “Branch”, “Members”, “Recordings” and “Posts”. Members use “Online” in their member area.

A club created with the type “Online club” starts as one. A personal trainer or an outdoor-groups club that picks “Both” at sign-up gets a branch called “Online” next to the gym or the outdoor groups. Everyone else adds a branch:

1. 1Open “Online” (the same form is in “Website”, under the branch list).
2. 2Enter a “Branch name” and press “Add an online branch”.
3. 3Add its plans in “Plans & products” → “Plans” and its live sessions in “Schedule”, choosing it in the “Branch” field.
4. 4On the “Branch” tab, go through “What you need to sell online”: a plan, card payments and sessions in the schedule.

The same tab sets the “Grace period, days”: how many days after a membership ends or is paused the person still appears on “Today” as a member to remind about payment. The default is 7 days, the range 0 to 30.

• A plan of the branch itself books its live sessions and doesn’t work in the gyms.
• A gym plan can include the branch: tick “Plan includes online branch access”, pick the branches and tick “Scheduled live sessions”. Such members book live sessions without using sessions from their pack.
• Only a membership with access to the branch can book its live sessions.
• Recordings are open while the membership is active; the grace period doesn’t extend them.
• “Accept payment at the club” (ticked for new online plans) lets staff sell the plan for cash or by terminal, like a gym plan, with or without Stripe.

1. 1Add the session to the branch schedule like any class.
2. 2Open the class card and find the “Live session” block.
3. 3Paste the link (it must start with https://) and press “Save link”.

• The link is never on the website. A booked member sees “Join” in the member area from 15 minutes before the start until 15 minutes after the end.
• Pressing “Join” also marks the member as present: the class list shows them as joined online, and the member can no longer cancel the booking. A coach can’t remove this mark; an owner or admin can.
• While a membership is suspended until the membership fee is paid, “Join” is not shown and the session does not open, even for an earlier booking.
• If the session can’t run live, press “Move to recording”, add an optional note and confirm: booked members get an email and no no-shows are recorded.
• Coaches can do this for their own classes.

On “Recordings”, use “Recording by link”: branch, title and a link to an unlisted YouTube video, Google Drive or another page, then “Add recording”. Members with access press “Watch” under “Recordings” in the member area.

On “Posts”, fill in “New post”: branch, title, text, an optional link, “From” (a coach or the club) and “Pin to top” if needed, then “Publish”. A post goes to all branch members or to one cohort, optionally on a given day. Posts can be hidden, shown again or deleted.

A cohort is a challenge with a start date, a length and seats. On “Cohorts”, fill in “New cohort”: “Name”, “Start”, “Days”, “Seats” (empty means unlimited) and “Price”, then press “Create cohort”.

• easygym creates a one-off plan for the cohort’s length with live sessions and recordings.
• Purchases before the start activate on the start day. Joining is open until day three and stops when the seats are taken.
• Posts tied to a cohort day open on that day. Members see “My challenges” with “Day N of M”.
• Without card payments the plan shows “Not on sale”.

• “Today” lists who deserves a personal message: payment failed and access is in grace, no live session yet, or two weeks without sessions. Nothing is sent for you.
• A gym member who stops auto-renewal or cancels in the member area first sees “Moving or no time for the gym?” with your cheapest public online plan on sale, and can give a reason.
• “Analytics” with all branches selected shows the “Online branch” report: online and hybrid members, new online members, reasons for leaving, “Stay online” offers shown and accepted, and cohort members still with a membership after 90 and 180 days.