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easygym

Public offer for the easygym subscription

The terms on which Primus Narrative L.L.C-FZ provides the easygym service to owners of fitness clubs.

Version 2026-12.1 of 31 Oct 2026

This offer is also available in other languages:Русский

Contents

1. Parties and terms used

  1. 1.1This offer is made by Primus Narrative L.L.C-FZ, a limited liability company registered in the Meydan Free Zone, Dubai, United Arab Emirates (the “Provider”). Its details are listed at the end of this document.
  2. 1.2The “Customer” is a company or a sole proprietor that accepts this offer in order to run its fitness club (the “club”), with one branch or several, in easygym.
  3. 1.3The “Service” is the easygym online platform: the club admin, the club website, the client portal, schedules and bookings, check-in, analytics, the assistant and other features available in the Customer’s tier at the time of use.
  4. 1.4An “active client” is a contact of the club who at any time during the billing period had a membership in effect or paused (frozen), other than one cancelled as unpaid, or had a check-in or an attended class. Staff contacts, current staff members and contacts archived before the end of the period are not counted. Active clients are counted for each club separately: a person who is a client of two clubs counts in each of them.
  5. 1.5A “billing period” is one month counted from the start of the period, not from the first day of a calendar month.
  6. 1.6A “branch” is a location of the club in easygym, including an online branch, that the Customer has not closed.
  7. 1.7The “account owner” of a club is the person who holds the owner account of that club in easygym. “Clubs of one account owner” are all clubs in easygym that have the same account owner, even if they belong to different Customers.

2. Acceptance

  1. 2.1This offer is a public offer. The Customer accepts it in full by registering a club in easygym. Paying an invoice for the Service is also acceptance.
  2. 2.2The person accepting the offer confirms that they are authorised to act on behalf of the Customer.
  3. 2.3Acceptance means that a contract on the terms of this offer is concluded between the Provider and the Customer. A separate signed contract is not required.

3. What the Provider does

  1. 3.1The Provider gives the Customer remote access to the Service over the internet and keeps it running, secure and up to date.
  2. 3.2The Service is provided as it exists at the time of use. The Provider develops it and may change, add or remove features, keeping the core of the Customer’s tier.
  3. 3.3The Provider announces planned maintenance and changes that affect the Customer in the admin in advance.

4. Tiers and prices

  1. 4.1Free tier: no more than 50 active clients in total across all clubs of one account owner. Nothing is charged.
  2. 4.2Pro tier: more than 50 active clients in total across all clubs of one account owner. Each of these clubs then pays AED 365 per month for each of its branches if it operates in UAE dirhams and $99 per month for each of its branches otherwise, with no limit on the number of active clients. Branches are counted when the invoice for the billing period is issued; a club pays for at least one branch. A club that had no active clients in the counted period is not charged for that billing period.
  3. 4.3For billing periods that start before 28 Nov 2026, Dubai time, the Pro price is charged once per club, whatever the number of branches.
  4. 4.4For billing periods that start before 7 Dec 2026, Dubai time, the active clients of each club are counted separately, without adding up the clubs of one account owner.
  5. 4.5The tier of a club’s billing period is set by the number of active clients of that club in its previous billing period, added up with the active clients of the other clubs of the same account owner over the same dates; for the first billing period — over the last 14 days of the trial. The Customer sees the current count and the forecast in the admin under “Service billing”.
  6. 4.6Prices do not include taxes that may be due in the Customer’s country. The Customer accounts for such taxes under its own law.
  7. 4.7The Provider may change prices by notifying the Customer at least 30 days in advance. The new price applies to billing periods that start on or after the day the change takes effect.

5. Trial

  1. 5.1A newly registered club gets 14 days of free use. No payment details are required for the trial.
  2. 5.2When the trial ends, the first billing period begins under the tier rules above.

6. Invoices and payment

  1. 6.1The Service is paid in advance for each billing period. At the start of a period the Provider issues an invoice if the Customer’s tier is paid.
  2. 6.2The Customer pays within 7 days after the invoice is issued (the “grace period”). Payment is made by card on the payment page of the payment provider the Provider uses or, if the Provider agrees, by bank transfer. The Provider does not receive or store the full card number or security code.
  3. 6.3With the Customer’s separate consent a card can be saved for automatic payments; the Provider then keeps only the payment provider’s card token and the masked card number. The Provider charges the saved card when an invoice is issued; if the charge fails, it makes at most two more attempts, one day and three days after the invoice was issued, and none after the grace period ends. The Customer can remove the card at any time in the admin.
  4. 6.4The Provider emails the club’s account owners about issued invoices, declined automatic charges and the switch to read-only mode. Not receiving such an email does not extend the grace period.

7. WhatsApp and client AI

  1. 7.1The Service may let the club answer its clients in WhatsApp through the club’s own business number and let clients use AI commands (“usage services”). Usage services are paid separately from the subscription.
  2. 7.2On the Pro tier the following is included every month at no extra charge: 1,000 service replies per connected WhatsApp number per calendar month (this is the free allowance of Meta, not an additional one) and 1,000 client AI commands per club per billing period. Unused allowances do not carry over.
  3. 7.3Paid usage starts only after the Customer has reviewed and accepted the final rates in the admin. Rates depend on the message category, the recipient’s country and the rate version. Template messages (utility, marketing and authentication) are not covered by the included allowance.
  4. 7.4Usage is paid from a prepaid balance that the Customer tops up in the admin ($10, $25, $50 in a US dollar account, AED 40, AED 100, AED 200 in a UAE dirham account) or, if the Provider enables it for the Customer, by card within a monthly limit agreed in the admin. The balance carries over between months. Automatic top-up is off unless the Customer turns it on.
  5. 7.5The admin shows usage and charges and warns the Customer at 50%, 80%, 100% of the budget the Customer sets. When the budget is used up, paid outgoing messages and paid AI commands pause; incoming messages are kept.
  6. 7.6When the subscription is cancelled, the Provider refunds the unused prepaid balance on the Customer’s written request to support@easygym.me, by the method used for the top-up.

8. If an invoice is not paid

  1. 8.1If an invoice is not paid by the end of the grace period, the club admin switches to read-only mode: data can be viewed but not changed, and the assistant is unavailable.
  2. 8.2In read-only mode the club website, the client portal (including clients’ online bookings and payments), automatic membership renewals and check-in at reception or through access control keep working. Other staff actions that change data, including front-desk sales and refunds to clients, are unavailable until the invoice is paid.
  3. 8.3Full access returns as soon as the invoice is paid. A month paid after read-only mode started runs from the moment of payment: days in read-only mode are not paid for.

9. Refunds and cancellation

  1. 9.1The Customer may cancel the subscription at any time by writing to support@easygym.me or through a support request in the admin. Cancellation takes effect at the end of the current paid billing period, or of the trial; until then the Service works as before. From then on no invoices are issued and the admin is read-only; the club website and the client portal keep working until the Customer’s data is deleted under clause 13.3.
  2. 9.2If the Customer requests a refund within 7 days from the start of the billing period stated in the invoice (for a period that starts on payment under clause 8.3 — from the payment), the Provider refunds the full amount paid for that period and cancels the subscription with immediate effect: the admin switches to read-only mode and no further invoices are issued.
  3. 9.3After that, the amount paid for the billing period is not refunded, and the Service remains available until the end of the period.
  4. 9.4Refunds are made by the method used for payment. The time it takes for the money to arrive depends on the Customer’s bank.

10. Documents

  1. 10.1For every issued invoice the Provider makes an invoice document available in the admin under “Service billing”, and after a paid billing period ends — a certificate of services rendered, provided that the Customer’s legal name, registration or tax number and registered address are filled in in the admin.
  2. 10.2The documents are generated electronically in English and are valid without a signature or seal.
  3. 10.3The services for a billing period are considered rendered in full and accepted by the Customer unless the Customer sends a written objection to support@easygym.me within 5 business days after the end of the billing period.
  4. 10.4No certificate is issued for a period whose payment has been refunded.

11. Nature of the payments

  1. 11.1Payments under this offer are payments for electronic services: access to the Service as an end user within its functional purpose.
  2. 11.2They are not royalties and do not transfer any rights to the software, its source code or any other intellectual property of the Provider.

12. Payments of the Customer’s clients

  1. 12.1The Customer accepts payments from its clients through its own Stripe account, under its own agreement with Stripe. The Provider does not receive, hold or distribute the Customer’s money and is not a party to contracts between the Customer and its clients.
  2. 12.2The Customer is responsible for issuing receipts, tax invoices and other documents to its clients as required in its jurisdiction.

13. Data

  1. 13.1The Customer decides which personal data of its clients and staff it keeps in the Service and is responsible for having a lawful basis for that. The Provider processes such data only to provide the Service and on the Customer’s instructions.
  2. 13.2In the Provider’s back office its staff see the Customer’s account, billing and legal details and can look up the Customer’s contacts by name, email or phone. They open the Customer’s admin only in support mode, which is opened with a stated reason for a limited time and recorded in a log the Customer can see in the admin. Even in support mode they cannot record sales, payments or refunds, or change payment provider settings, the subscription or API keys.
  3. 13.3While the subscription is active, the Customer can retrieve its contacts, classes and bookings through the Service API. On the Customer’s written request after cancellation the Provider deletes the Customer’s data, except data that must be kept by law.

14. Customer obligations

  1. 14.1The Customer uses the Service lawfully, keeps its legal details in the admin accurate and keeps access to its accounts secure.
  2. 14.2The Customer does not attempt to access other clubs’ data, disrupt the Service or resell access to it.

15. Support

  1. 15.1Support is provided through requests in the admin and by email at support@easygym.me.
  2. 15.2The Provider aims to first respond to a request submitted in the admin within 72 hours on the Free tier and during the trial and within 24 hours on the Pro tier. These are targets, not guarantees.

16. Liability

  1. 16.1The Service is provided “as is”. The Provider takes reasonable measures to keep it available but does not guarantee uninterrupted operation.
  2. 16.2The Provider is not liable for indirect losses, lost profit or lost data caused by the Customer’s actions, by third-party services or by circumstances beyond the Provider’s reasonable control.
  3. 16.3The Provider’s total liability to the Customer is limited to the amount the Customer paid for the Service in the three billing periods preceding the claim.

17. Changes to the offer

  1. 17.1The Provider may change this offer by publishing a new version on this page with a new version number and date.
  2. 17.2Changes that worsen the Customer’s terms take effect no earlier than 30 days after publication. Continued use of the Service after that means acceptance of the new version.

18. Term and termination

  1. 18.1The contract is concluded for an indefinite term and remains in force until the Customer cancels the subscription or the Provider terminates it.
  2. 18.2The Provider may switch the admin to read-only mode or terminate the contract if the Customer materially breaches this offer, notifying the Customer by email. Invoices continue to be issued while access is suspended.

19. Governing law and disputes

  1. 19.1This offer and the contract concluded under it are governed by the law of the United Arab Emirates as applied in the Emirate of Dubai.
  2. 19.2The parties first try to settle any dispute by negotiation. If a dispute is not settled within 30 days after one party writes to the other, it is referred to the Dubai Courts.
  3. 19.3This offer is published in English and Russian. If the versions differ, the English version prevails.

Provider details

Name
Primus Narrative L.L.C-FZ
Tax registration and licence
TRN 105395297200001, Licence No. 2646221.01
Address
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email
support@easygym.me
Public offer for the easygym subscription · easygym