Paying for easygym

Your clients pay the club straight into its own Stripe account; the easygym fee is a separate line and never mixes with that money. Everything about the easygym fee is in “Service billing”, in the “Settings” group of the menu, open to the club owner and administrators.

• “Subscription”: trial, active, payment due, read-only or closed, with the date that matters right now.
• “Tier”: free or paid, with the monthly price per branch of the paid tier.
• “Active clients now”: how many clients the club has served in the current period.
• “Next period forecast”: whether the next period brings an invoice, and for how much.

Below are the invoices with their documents, the card for automatic payments, the assistant usage and “How billing works” with a link to “Pricing and terms”.

A new club gets a 14-day trial without a card, and a banner in the admin counts the days down. There are two tiers: “Free” for a club with few active clients, and “Pro”, a monthly price for each working branch, an online branch included, with no upper limit on clients. A closed branch is not billed. The limit and the price are on the pricing page. Clubs that work in UAE dirhams are billed in AED, all others in US dollars.

An active client is a contact who during the period had a valid membership for at least a day (a paused one counts), a check-in or an attended class. Staff and contacts archived before the period ended are not counted. You pay for the clients you actually served, not for the size of your base.

• easygym bills in advance. At the start of each monthly period it counts the active clients of the previous period; the first time, those of the trial.
• Up to the free limit there is no invoice. Above it, an invoice for the month that is starting appears under “Invoices”, and the club owner gets an email.
• You have 7 days to pay. Everything works as usual meanwhile, and a banner shows the deadline.
• If the invoice is still unpaid after that, the admin becomes read-only until it is paid.

1. 1Open “Service billing” and press “Pay” next to the invoice.
2. 2Pay by card on the Stripe payment page. easygym never sees the full card number.
3. 3Back in the admin, the invoice shows “Paid” as soon as the bank notifies easygym, usually within seconds, and read-only mode, if it was on, is lifted at once.

To stop paying by hand, give the separate consent under “Card for automatic payments” when you pay an invoice: the card is saved. Invoices are then charged to it on the day they are issued and, if a charge fails, one and three days later, never after the deadline. “Remove card” stops automatic payments at any time.

After the 7 days the admin becomes read-only: staff can look at everything, but changes are not saved, and a banner explains why. Your clients are not affected:

• the club website, the member area, online bookings and client payments keep working;
• memberships keep renewing from members’ saved cards;
• check-in at the front desk keeps working;
• you can still pay the invoice, manage the card, write to support and revoke API keys.

A month paid after read-only mode began runs from the moment of payment, so you never pay for days spent in read-only mode.

Each invoice has PDF documents in the “Documents” column: the “Invoice” for every issued invoice, and the “Act”, a certificate of services rendered, once the invoice is paid and the paid month has ended. No act is issued for a refunded month. easygym is the seller and your club is the buyer; the documents are in English whatever the admin language and are valid without a signature.

To get them, fill in the seller details in Settings → Payments: the legal name, a registration or tax number and the registered address. Until then, “Service billing” links you there instead of showing documents. The details are fixed on each document when it is created, so later changes don’t rewrite past paperwork.

The agreement between easygym and your business is the public offer, linked from the setup wizard and from “Pricing and terms”. You accept it by creating a club. It is published in English and Russian, and the English version prevails.

To cancel, write a support request or email easygym. Cancellation takes effect at the end of the paid month or of the trial; after that no invoices are issued and the admin is read-only, while your website and member area keep working until your data is deleted at your request. A refund for a paid month is possible at its start, within the period the offer sets.

“Support”, in the “Settings” group, is where the club talks to easygym. It is open to the club owner and administrators and keeps working in read-only mode.

1. 1Open “Support” and press “Write to support”.
2. 2Fill in the “Subject”, choose what it is “About”: “Invoice and payment”, “Something is broken”, “Question”, “Wish”, “Custom domain” or “Other”, and describe “What happened”.
3. 3Press “Send”. The request gets a number such as SUP-000123, and easygym records the page you wrote from and your tier and subscription state, so you don’t have to explain them.
4. 4The answer arrives in the request and by email, and the bell at the top of the admin counts unread replies and new announcements. Reply inside the request.

A request is “Waiting for us”, “Waiting for you”, “Resolved” or “Closed”, and shows the time by which easygym promises the first answer; how fast depends on your tier. Close it yourself with “Question settled”. A resolved request closes by itself after 7 days of silence, and writing in it again reopens it. Resolved and closed requests can be rated.

The “What’s new” tab next to “Requests” collects everything easygym has announced to your club: service news, tier changes and planned maintenance. An announcement can also appear as a banner at the top of the admin, which each person closes with “Got it”, and come by email to club owners. Announcement emails have an unsubscribe link; invoices, failed charges and support replies keep coming regardless.