Refunds

• The membership has not started and has not been used — request within 14 days of payment.
• The membership renewed automatically but you did not want the renewal — request within 14 days of the charge, if you have not attended any classes in the new period.
• The payment was charged by mistake or twice for one purchase.
• The service was not provided through the fault of the club, and no equivalent replacement was offered.

If you cancel a membership that is already active, we refund the unused part: in proportion to the remaining days, or, for a membership with a number of classes, to the remaining classes. The signup fee and classes already used are not refunded.

Write or call using the contacts below, or ask at the club front desk. Include your name, the email or phone you used for the purchase, and the payment date and amount.

We review the request and let you know the decision within 7 days.

• To the card used for payment, through Stripe. The time it takes to arrive depends on the bank that issued the card.
• Payments made at the club are refunded the same way you paid.
• If a payment failed but the amount is on hold on your card, the bank releases it automatically. If this has not happened within a few days, write to us.

Seller

Molecule 42 Fitness L.L.C.

Registration or licence number

CN-4242042

Tax number

100424242400003

Country of registration

United Arab Emirates

Registered address

Unit 42, Creekside Promenade, Dubai Creek Harbour, Dubai, UAE

Email

hello@molecule42.ae

Phone

+971 4 555 4242